Q. What is MTN Music+?

A. MTN Music+ is an online music service that allows users or subscribers to stream or download music content on their Data enabled handsets or devices.

-The service provides different Playlists, Videos, Radios, Callertunez, CallerFeel that customers may choose from, and will give them a new ‘on-the-go’ Digital lifestyle experience.

-The music portal allows users to perform various Operations, such as music streaming, HD Track downloading, Callertunez setting, Music sharing and Gifting.

 

Q. How can I get the MTN Music + app?

A. Customer can download the app by sending the Keyword ‘Music’ to 5900 via SMS,

- A URL will be received to download the application

- The MTN Music+ App is downloaded successfully after Clicking the URL and installing the app.

Or visit http://goo.gl/VA5XBz directly

 

Q. Do I need to register for the service before I can enjoy the music?

A. Yes! You are required to register and be logged into the Music portal to use the various music services.

-When a customer attempts to download or send music as A gift on the music portal for the first time, the system Asks the user to log in and displays the login page.

- Enter your mobile number and click on Get Code

- Your verification code will be sent to you via SMS

- This will be used to login after accepting the terms and conditions for the service

- A customer can also login with their Facebook Account

 

Q. How much does it cost for the MTN Music+ App?

A. To download the app is free but data charges apply.

 

Q. How can I subscribe to Music Plan and how to OPT-OUT? And how much does it cost?

- There are different affordable Music Plans for customers to choose from. Just send specific SMS Prompt to 5900

Plan Name

Price

Priviledge

 

OPT-IN

OPT-OUT

3 Days Plan

N100/3Days

Free 30MB & Unlimited Streaming

Normal

3a

Stop

Discount

a

Cancel3a

Free

b

Cancel3b

Promotion

n

Cancel3n

7 Days Plan

N300/7Days

Free 150MB & Unlimited Streaming

Normal

7a

Stop

Discount

c

Cancel7c

Free

d

Cancel7d

Promotion

k

Cancel7k

30 Days Plan

N600/30Days

Free 300MB & Unlimited Streaming

Normal

30a

Stop

7 Days Download Plan

N100/7Days

Free 8MB, 2HD Tracks & Unlimited Pre-listening

Normal

w

Stop

Discount

e

Cancel7e

Free

f

Cancel7f

Promotion

h

Cancel7h

 

Q. What benefits will I enjoy when using the MTN Music+ service?

A. Customer can stream, purchase, download, and share their favorite music and send the music as gifts to their friends and loved ones.

-When a customer subscribes to any of the Music Plans, they can get FREE data bundle and stream unlimited music, they also can enjoy the Pricing discounts available for HD purchase.

 

 

Q. Who can use the MTN Music+ service?

A. The MTN Music+ is available to all MTN customers on Prepaid, E-Postpaid and Postpaid Plans.

 

Q. What devices can access the application?

A. The Music+ service is available on IOS, Blackberry, Android and Nokia devices.

-  For Blackberry 10 series devices, it is available on the Latest OS version

-  User also can access to Music+ portal which is compatible on all mobile phones and PC.

 

Q. Do I get notified after my Music Plan bundle has expired? If yes how can I stop it?

A. Yes you get notified and can send specific SMS prompt to 5900 If you do not want to continue.

 

Q. How do I check my Music+ data balance?

A. You can check your balance by dialing *559*2*#

 

Q. How can I access to my music downloaded on the Application?

A. Music downloaded is available within the application under My Music.

 

Q. What are the available Music Plans and why must I subscribe to them?

A. When a customer subscribes to a Music plan, they can get FREE data bundle and stream unlimited music, they also can enjoy the Pricing discounts available for HD purchase.

- The Music Plan is for streaming music and not downloading Of Full track or CallerTunez

 

Q. How do I Check for Music Download?

A. You can check for your Music download in “My Music” under download music.

-  You can also set the Music downloaded as your Callertunez

 

Q. Do I get charged for downloading/gifting of Full track Music even when subscribed to a Music Plan?

A. Yes! You get charged for downloading full track music of your choice out of your main account. But this will be at a discount if you are subscribed to any of the Music plans.

 

Q. Can I listen to any of the available tracks without having subscribed to a Music Plan?

A. Yes, you can listen to any music of your choice for Only 30seconds within the app or portals without having an Existing subscription to a Music Plan.

 

Q. Can I set re-activate my Music Plan before expiration or change to another Plan?

A. Yes, you can re-activate your Music Plan before Expiry and change to another plan by unsubscribing first within the app and selecting another Music Plan